Division of Maintenance

The California Department of Transportation (Caltrans) owns or controls 350,000 acres of Right of Way and maintains 15,133 centerline miles of highway and 13,063 state highway bridges. Caltrans also inspects over 12,200 local bridges.

Submit a Customer Service Request

Submit Customer Service Request

Most of the fields on the form are required fields. Please fill out the information completely and submit the service request. The location will be reported to the nearest maintenance facility for evaluation.

Customer Service Requests are handled Monday through Friday, 8AM to 4PM. This form should NOT be used to report any kind of highway emergency. Report highway emergencies to 911 or the California Highway Patrol immediately.

Please select the type of Customer Service: (Required)

Service Request must match drop down list.

Please use the map to report the location of your concern. Click anywhere on the map or drag the marker to place it on the location of your concern within the California State Highway System. Click on the "GO TO CURRENT LOCATION" tab below the map to have the marker start closer to your current location. Or, if you prefer, type "Highway" and the number along with the city in the search bar at the top of the map to move the pin closer to the issue. For example, "highway 101 San Jose" and then place the pin closer to the exact location of the issue. Location services must be allowed on your computer or mobile device for best results. Zoom in or out as needed for more accurate reporting. Marker will become green once placed on a valid state highway location and will automatically populate the location fields below. If the map pin won't turn green and drop, it may not be state property that is maintained by Caltrans. Check with your local county or city if your concern is located outside of Caltrans property.

Map Location of Concern: (Required)

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Map Status:

Location information will automatically appear after using the map above.

California County:

Nearest Town or City:

State Highway Number (Route):

Direction of Travel: (Required)

Nearest Cross Street: (Required)

Mode of Transportation: (Required)

When and what time of day did you notice the situation: (Required)

Date (mm/dd/yyyy)

Time

Please describe nature of the situation: (Required)
You have used 0 of 500 characters above

Please describe geographic location of the situation: (Required)
You have used 0 of 500 characters above

Enter your complete e-mail address yourname@domain.type: (Required)

We strongly encourage leaving your name and phone contact information to help us serve you better. This will help our crews if more information is needed to identify and address your reported issue. Thank you.

Name: (Optional)

Phone Number: (Optional)

If you are a person with a disability or a person representing someone with a disability who wants to submit a grievance under the Americans with Disability Act, please click here to submit your grievance: ADA Grievance Form.